FAQ
WHO MANAGES Andrea Mariuzzo?
The website andreamariuzzopavimenti.com is managed by Mariuzzo Andrea, located at Via Cascina Bebba 2, 13862 Brusnengo BI, ITALY.
VAT number: 01522270022
REA:144638
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
We do not currently ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or greater than €130, standard shipping is free.
For orders under €130, a fixed shipping cost of €16 is applied.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1–3 business days of payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipment, delivery is normally expected within 3–5 business days.
The total estimated time from payment confirmation to delivery is normally 4–8 business days.
WHICH COURIERS DO YOU USE?
Orders can be entrusted to DHL, FedEx, UPS or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipment, you will receive, when available, a code or link to monitor the delivery status.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO PRICES INCLUDE VAT?
Prices published on the site are expressed in euros (€) and include applicable VAT, unless otherwise indicated by current legislation.
CAN I CANCEL AN ORDER?
You can request cancellation of the order before shipment by writing promptly to info@andreamariuzzopavimenti.com.
We cannot guarantee cancellation of orders already prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days of receiving the product, subject to legal exceptions.
WHO PAYS THE RETURN COST?
The direct cost of return is borne by the customer, except in the case of a damaged, defective, incorrect or non-compliant product.
For bulky products or those not returnable via normal postal service, the return cost may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The return address is:
Andrea Mariuzzo
Mariuzzo Andrea
Via Cascina Bebba 2
13862 Brusnengo BI
ITALY
Before shipping the return, we advise you to contact us at info@andreamariuzzopavimenti.com.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@andreamariuzzopavimenti.com, indicating the order number and, where available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided for by applicable regulations.
HOW CAN I CONTACT YOU?
E-mail: info@andreamariuzzopavimenti.com
Phone: +39 335 625 1748
Customer service:
Monday to Friday, from 09:00 to 18:00
Italian time – CET/CEST